Chapter $16$ discusses several kinds of employment discrimination prohibited by equal employment opportunity laws. Which kinds of employment discrimination did UNITE HERE allege had occurred at Starbucks' airport stores?

What steps had Starbucks taken to promote equity, diversity, and inclusion in its own work culture? What more do you think Starbucks should do$,$ if anything?

Should Starbucks be concerned about the treatment of workers by its licensees, such as HMSHost? Why or why not?

What factors should Nzinga Shaw consider, when deciding what to do with respect to UNITE HERE's charges of discrimination at Starbucks airport stores?

What would you recommend Nzinga Shaw do$,$ and why?