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Chapter 1 What is the purpose of Patient Safety? Describe the seven properties of sense making. Chapter 2 Describe the difference between quality monitoring and

Chapter 1

  1. What is the purpose of Patient Safety?
  2. Describe the seven properties of sense making.

Chapter 2

  1. Describe the difference between quality monitoring and credentialing.
  2. In regards to Corporate Negligence, what is the difference between duty, breach of duty, and causation?

Chapter 3

  1. What is Benchmarking?
  2. What is the role of proactive risk management in early identification of claims?

Chapter 4

  1. Describe the critical success factor in the planning process.
  2. Describe the key success factors for Risk Management.

Chapter 5

  1. Explain why smaller hospitals may wish to establish a single department to handle quality management and risk management.
  2. Describe the importance of physician support for risk management.

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