Chapter 13 Learning Objectives

• Recognize which of two generic strategies a company is using.
  • What are the two generic strategies? Describe them and contrast them. Provide examples.
  • What are the five factors of an industry analysis? Describe each.

• Understand the four perspectives of the balanced scorecard.
  • What is the balanced scorecard and why is it important?
  • Describe each of the four perspectives of the balanced scorecard.
  • How does balanced scorecard relate to strategy?
  • What are features of a good balanced scorecard?
  • What are some pitfalls of balanced scorecard?

• Analyze changes in operating income to evaluate strategy.
  • There are three factors that create changes in operating income. For each of these
    • Describe the purpose of the component and any subcomponents
    • Be able to calculate each component

• Identify unused capacity and learn how to manage it.

Chapter 20 Learning Objectives

• Explain the four cost categories in a costs-of-quality program.
  • List the four CoQ and describe each.
  • How is COQ similar to activity costing?

• Develop nonfinancial measures and methods to improve quality.
  • What are some examples of nonfinancial measures in the Customer Perspective?
  • What are some examples of nonfinancial measures in the Internal Business Perspective?
  • What are some examples of nonfinancial measures in the Learning and Growth Perspective?
  • What is Six Sigma and why is it often the goal?

• Use cost-of-quality measures to make decisions
  • These are similar to short term decisions and sensitivity analysis. We will work through problems in class.

• Use financial and nonfinancial measures to evaluate quality
  • What are the advantages of financial COQ measures?
  • What are the advantages of nonfinancial COQ measures?

• Describe customer-response time and on-time performance and why delays occur.
  • Describe customer-response time and the components that are included.
  • Describe on-time performace and the components that are included.

• Determine the cost of delays

• Use financial and nonfinancial measures of time