Chapter 15 - Page 475. Question 2 - What concepts of vertical design are highlighted? Fedex clearly utilized the concepts of vertical design since the takeover of Kinkos. The case clearly reflects ample examples of adaptation of vertical design concepts as given below What is Vertical Design - Vertical organizational design is when lower levels of leadership carry out the activities consistent with the senior leader's goals and there is accountability for these goals being accomplished. FedEx Kinko's Office and Print Services uses the concept of a hierarchy to accomplish its goals of reducing cost and improving efficiency. The chain of command help carry out and achieve common goals. The five concepts that are used to build a vertical design are hierarchy, span of control, authority- responsibility-accountability, delegation, centralization and decentralization. I will go over each of these concepts below and explain how these concepts are implemented and leveraged by Fedex Kinkos. Hierarchy - Hierarchy is a pyramid of relationships defined by status. It is a structure in which indiv ch lin title/m