Chapter 2 multiple-choice

1. Communication is defined as "the transmission of information and meaning from one individual or group to another." The crucial element of this definition is

Group of answer choices

individual.

information.

meaning.

transmission.

2. The communication process begins when the sender

determines the appropriate communication channel.

has an idea.

plans for feedback.

encodes an idea into a message.

3. Converting ideas into words or gestures to convey meaning is called ?

decoding.

encoding.

nonverbal communication.

feedback

4. A communication channel

should be selected before idea formation.

is anything that interrupts the transmission of a message.

is the medium over which the message travels.

includes only digital means for transmitting messages.

5. Which of the following is not an element of the communication process?

Forming an idea

Selecting a communication channel

Displaying empathy

Providing feedback

6. The process of translating a message from its symbol form into meaning is called

feedback.

noise.

encoding.

decoding.

7. Communication noise

is anything that interrupts the transmission of a message.

describes the medium over which the message travels.

occurs only with the sender in the communication process.

includes only environmentally produced sounds that prevent the message from being transmitted.

8. Feedback

is not an important part of the communication process.

is the process of converting an idea that will convey meaning.

includes both the verbal and nonverbal responses from the receiver.

includes only those verbal responses from the receiver.

9. Communication is successful only when

verbal and nonverbal feedback have been sent to the receiver.

no noise occurs during the communication process.

the receiver understands an idea as the sender intended it.

verbal feedback has been sent to the receiver.

10.When preparing a business message, you should make your writing audience oriented. Audience oriented means

concentrating on looking at the message from the receiver's perspective.

attempting to get your audience to believe and accept your message.

writing to solve a problem or convey information.

presenting ideas clearly but concisely.