Chapter 2: Quality and Global Competitiveness Poor quality in products and services can be detrimental to a company's competitiveness, productivity, and sustainability. When an organization implements measures to effectively address poor quality by reducing deficiencies in key areas, the result can be reduction in overall costs without compromising essential products and services. Individual Assignment: Based on the assigned reading: 1. Name five (5) traditional costs and five (5) hidden costs to consider when quantifying the costs of poor quality. 2. What four (A) steps can be used to measure the cost of poor quality so that selected improvement projects have the highest priority? 3. What sac (6) factors account for a country's ability to compete in the international marketplace? 4. Name the 15 areas in which organizations are concerned about doing well as they attempt to compete in the global marketplace