Chapter 22-Homework Saved He USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Select your answers using C (customer), P (internal process), I (innovation and growth), or F (financial). 20 points 1. Cash fow from operations 2. Number of reports of mishandled or lost baggage 3. Percentage of on-time departures 4. On-time flight percentage 5. Percentage of ground crew trained 6. Return on investment 7. Market value 8. Accidents or safety incidents per mile flown 9. Customer complaints 10. Flight attendant training sessions attended 11. Time airplane is on ground between flights 12. Airplane miles per gallon of fuel 13. Revenue per seat 14. Cost of leasing airplanes eBook Print References