Chapter 3) Taisa is a massage therapist who runs a successful business from her home. One of her long-time clients, Greg, owes her a considerable sum of money relating to unpaid massage therapy sessions. Greg is reluctant to pay because he is unhappy with the services he has received. Which of the following is true?

Select one:

a.Taisa needs to commence a civil action, as alternative forms of dispute resolution are not available in commercial disputes.

b.If her primary concern is to preserve her relationship with Greg, Taisa should consider an alternative form of dispute resolution.

c.If her primary concern is the ability to appeal the decision made, Taisa should consider an alternative form of dispute resolution.

d.If her primary concern is to ensure the dispute is kept private, Taisa should commence a civil action against Greg.

e.If her primary concern is to keep costs low, Taisa should commence a civil action against Greg as soon as possible.