Chapter 7 Case Study

You wanted to see me, sir? said John to the clearly agitated guest seated at the six-top table in the corner of Cantina Maria the upscale Mexican-style restaurant that John managed.

Ive been waiting 10 minutes for my waiter to bring us our check. And as slow as hes been, it will probably take another 10 minutes to process my credit card. I just want to pay and leave. The food was fine, but this service is ridiculous!

Im really sorry, sir. Ill find your server, replied John, as he glanced around the dining room. As he did, he noticed several unbussed tables that were littered with dirty dishes, as well as the hostess stand where the line of guests waiting to be seated hadnt gotten any smaller in nearly an hour.

When John entered the kitchen looking for the disgruntled guests server, he was surprised to see several of the line cooks relaxing on the production line.

Hows it going back here tonight? asked John, as he glanced around the kitchen.

No problems. Just waiting for the orders to come in boss, replied Sasha, the sous chef in charge of the production line. Were keeping up easily.

Assume that all of the workers at Cantina Maria are well trained and highly motivated: