Chapter 7Communication

1.When a receiver creates meaning from a sender's message, this is

a)the message.

b)decoding.

c)the channel.

d)feedback.

e)encoding.

2.When it comes to electronic communications, which of the following channels would be the richest?

a)personal palm pilots

b)video conferencing

c)email

d)telephone answering machine

e)fax

3.It is easy to tell when Donald isn't listening by the way he looks away when you are speaking to him and when he begins to tap his pen. Donald is communicating through

a)proxemics.

b)social distance.

c)nonverbal communication.

d)lateral communication.

e)selective perception.

4.Silence is less likely when

a)managers create clear goals.

b)managers use the wheel communication network.

c)minority opinions are respected.

d)managers encourage feedback before encoding messages.

e)the communication channel is email.

5.Which of the following is an example of routine communication?

a)suggestion boxes

b)employee attitude surveys

c)email reminder of monthly accounting deadlines

d)identification and discussion of current problems with the boss

e)peer evaluation of job performance

6.To be effective, downward communication must include

a)explanations of when a decision was made.

b)explanations of why a decision was made.

c)explanations of where a decision was made.

d)explanations of who made a decision.

e)explanations of when a decision will be implemented.

7.Tori is considered to be the office gossip. One of her most annoying habits is her persistent use of the phrase "rumour has it...." when speaking to her colleagues. Tori's source of information is likely the

a)formal communication network.

b)feedback loop.

c)communication apprehension.

d)informal communication network.

e)electronic communication network.

8.Researchers indicate that we are prone to "listener burnout". Which of the following is an example of listener burnout?

a)waiting to offer advice

b)extending the conversation

c)tuning out the other person

d)not willing to fix the other's problems

e)providing nonverbal feedback

9.Which written communication format is likely the fastest for sharing information?

a)Twitter

b)text

c)email

d)PowerPoint

e)letter

10.Instant messaging is similar to

a)voicemail.

b)memos.

c)email.

d)speeches.

e)face-to-face communication.

Chapter 8Power and Politics

1.Mohammed is good report writer, but a terrible speller, so he relies on Kelly, one of his co-workers, to help him with this aspect of his reports. What type of relationship does Mohammed have with Kelly?

a)cordial

b)collaborative

c)dependence

d)powerful

e)enduring

2.Yanni has been with the organization for 25 years; even though he hasn't been promoted, he is held in high regard by co-workers who ask for his ideas when trying to solve problems. It is agreed amongst his co-workers that "Yanni knows everything and everything around here!" Yanni possesses

a)no power.

b)referent power.

c)coercive power.

d)expert power.

e)legitimate power.

3.Lisa works in the Human Resources Department, and everyone tries to do favours for her because she can give special benefits to employees, like free corporate tickets to hockey games. Lisa possesses

a)coercive power.

b)reward power.

c)referent power.

d)legitimate power.

e)information power.

4.People comply with ________ power because they fear negative outcomes if they don't comply.

a)knowledge

b)coercive

c)influence

d)persuasive

e)legitimate

5.The ________ relationship can be seen in the power of occupational categories. In occupations where supply is low relative to demand, compensation is more attractive.

a)substitutability

b)scarcity-dependence

c)referent power

d)importance-dependence

e)referent dependence

6.Pina is charming and warm; she uses these to her advantage by flattering others prior to asking them to do something for her, and it works most of the time. This influence tactic is known as

a)ingratiation.

b)personal appeals.

c)inspirational appeals.

d)pressure.

e)rational persuasion.

7.Sophia, your co-worker, gets others involved to support her idea for the new marketing strategy; she explains her ideas, shows people documents and concept plans and asks directly for their help at the meeting when the decision is made. Sophia is using what type of influence tactic?

a)consultation tactics

b)personal appeal

c)inspirational appeal

d)pressure tactics

e)ingratiation tactics

8.Unwelcome advances, requests for sexual favours, and other verbal or physical conduct of a sexual nature is

a)sexual harassment.

b)not illegal.

c)ethical-power usage.

d)flattering.

e)welcoming.

9.Sheila is a demanding boss who regularly requires employees to work overtime without pay "or else." This is an example of

a)harassment.

b)workplace bullying.

c)intimidation.

d)political behaviour.

e)reward power.

10.One of the greatest things about working for Francois is that he lets his staff make decisions and commitments without always having to check with him first. Francois is practicing

a)dependence.

b)power.

c)empowerment.

d)class.

e)political behaviour.

11.When employees see their work environment as political, the effect on work attitude and behaviour is usually

a)positive.

b)negative.

c)compliance.

d)cooperation.

e)ambiguous.