Chapter 8 & 9 Question 1 of 40 A workforce that is ready for empowerment is accustomed to: A. decision making. B. critical thinking. C. management support. D. attending meetings. Question 2 of 40 The primary inhibitor of empowerment is: A. the Wohcao Syndrome. B. human nature's resistance to change. C. resistance from employees and unions. D. resistance from management. Question 3 of 40 Employee empowerment is: A. employee involvement in decision making. B. power of the employee to make suggestions that will be reviewed by management. C. employee input that is heard, seriously considered, and followed up on whether it is accepted or not. D. power of the employee to make a decision without management involvement. Question 4 of 40 Which of the following is an element of management's role in empowerment? A. Commitment B. Establishing quality circles C. Establishing customer feedback mechanisms D. Being impatient to earn employee buy-in Question 5 of 40 Which of the following is NOT a component of The Juran Trilogy? A. quality planning B. quality control C. quality assessment D. quality improvement Question 6 of 40 Abraham Lincoln believed the following about leadership: A. Make the hard decisions and stick by them. B. Persuade rather than coerce. C. Take responsibility. D. Believe in yourself when no one else does. Question 7 of 40 __________ arrays the basic human needs on five successive levels. A. The Deming Cycle B. Juran's Leadership Model C. The Delta Model D. Maslow's Hierarchy of Need Chapter 8 & 9 Question 8 of 40 The key to __________'s courage was his unbounded optimism. A. Churchill B. Lincoln C. Truman D. Roosevelt Question 9 of 40 Which of the following is the most appropriate leadership style in a total quality setting? A. Autocratic B. Democratic C. Participative D. Goal-orientated Question 10 of 40 One of the main reasons why people in organizations resist change is fear of: A. failure. B. competition. C. the unknown. D. multitasking. Question 11 of 40 A workforce that is ready for empowerment: A. is accustomed to critical thinking. B. understands the decision making process. C. knows where it fits into the big picture. D. All of the above Question 12 of 40 The key to motivating people lies in the ability to relate their personal needs to the organization's: A. mission. B. vision. C. initiatives. D. goals. Question 13 of 40 __________ leadership is also known as nondirective leadership. A. Democratic B. Participative C. Situational D. Autocratic Question 14 of 40 A __________ is a group of employees that meets regularly for the purpose of identifying, recommending, and making workplace improvement. A. nominal group B. quality circle C. integrated team D. core Chapter 8 & 9 Question 15 of 40 Which of the following strategies will help organizations move beyond empowerment to enlistment? A. Set up a reward system. B. Make it clear to all employees that their ownership is not just wanted and needed but that it is expected. C. Make it clear to implement suggestions. D. Empower employees for suggestions that are implemented. Question 16 of 40 Leadership skills are: A. inherited. B. learned. C. Both A and B D. None of the above Question 17 of 40 The word that best describes management's role in employee empowerment is: A. facilitation. B. leadership. C. commitment. D. All of the above Question 18 of 40 Prompt __________ suggestions for improvement is essential to the success of empowerment. A. review of B. implementation of C. feedback on D. demonstration of Question 19 of 40 Employee empowerment is: A. employee involvement in decision making. B. employee input that is heard, seriously considered, and followed up on whether it is accepted or not. C. power of the employee to make suggestions that will be reviewed by management. D. power of the employee to make a decision without management involvement. Question 20 of 40 The __________ is made compelling by writing it from the perspective of the stakeholders it will be communicated to. A. process plan B. mission statement C. corporate vision D. change picture Chapters 10, 11, 12 & 13 Question 21 of 40 A strategy used by internal politics that involves the sharing and/or selective withholding of information is: A. coalition building. B. lobbying. C. electioneering. D. the power play. Question 22 of 40 Productive conflict is stimulated using methods such as: A. providing immediate feedback. B. making sure team objectives support the strategic directions of the organization. C. requiring employees to identify the downside when making suggestions. D. instilling a focus on continuous improvement. Question 23 of 40 The most important factors that combine to magnify the need for training are global competition, rapid and continual change, quality of the existing labor pool, technology transfer problems, and: A. quality of organization. B. changing demographics. C. change in productivity. D. corporate image. Question 24 of 40 The oldest and most used method of teaching is the __________ method. A. demonstration B. conference C. lecture/discussion D. simulation Question 25 of 40 Effective leadership by definition requires effective: A. teamwork. B. management. C. communication. D. facilitation. Question 26 of 40 When putting together a team, the first step is to: A. determine the team's purpose. B. create the team's charter. C. identify all potential team members. D. focus on team processes. Question 27 of 40 Which of the following strategies counter the negative influences of advisor and followers? A. Personal identity of members B. Looking for disagreement among advisors C. Relationships among team members D. Follower's identity within the organization Chapters 10, 11, 12 & 13 Question 28 of 40 One of the strongest human motivators is: A. compensation. B. group participation. C. communication. D. recognition. Question 29 of 40 A strategy used by internal politics that involves the sharing and/or selective withholding of information is: A. coalition building. B. lobbying. C. electioneering. D. spreading of rumors and gossip. Question 30 of 40 Which of the following is a strategy of e-learning? A. E-learning must have a statement of purpose. B. E-learning works best when there are learning coaches and mentors provided. C. E-learning requires close supervision and feedback. D. Build in quality to enhance the e-learning experience. Question 31 of 40 __________ factors are a form of nonverbal communication that include tone, volume, and rate of speech. A. Talking B. Listening C. Body D. Voice Question 32 of 40 __________ is the physiological decoding of sound waves. A. Hearing B. Listening C. Interference D. Communication Question 33 of 40 A group of people become a team when: A. members adhere to team ground rules. B. fair distribution of responsibility and authority exists. C. people adapt to change. D. All of the above Question 34 of 40 Which of the following character traits promote successful teamwork? A. Honesty B. Controlling C. Impatience D. Need to be in-charge (bossy) Chapters 10, 11, 12 & 13 Question 35 of 40 Controlling internal politics begins with the organization's: A. mission. B. vision. C. strategic plan. D. human resources. Question 36 of 40 A fundamental premise of leadership is: A. reward/recognition. B. setting a positive example. C. controlling workplace conflict. D. using collaboration as a guiding principle. Question 37 of 40 __________ communication is communication among groups. A. One-on-one level B. Team-level C. Company-level D. Community-led Question 38 of 40 The effective team-building process includes all but which one of the following? A. Plan. B. Design. C. Assess. D. Execute. Question 39 of 40 Which of the following situations indicates that conflict should be stimulated? A. Employees always agree and tell managers what they want to hear. B. Employees willingly admit their mistakes. C. The turnover rate is unusually high. Question 40 of 40 Which of the following is NOT a common inhibitor of communication? A. Lack of trust B. Lack of concentration C. Interference D. Inaccurate assumptions