Chapter 8 Have and understanding of the following: 1. Miller's social collectivity 2. Organization Communication 3. How do people in organizations communicate? Give examples. 4. Define the System Theory 5. Open and closed systems; hierarchal systems; bureaucracies. 6. Organizational stories; hierarchies; grapevines; water cooler talk; upward flow of communication; horizontal communication. 7. Policies; protocols; rules. 8. Max Weber's Theory of Bureaucracy 9. W. Richard Scott principles (of the Theory of Bureaucracy) 10. Define organizational culture; climate Chapter 9 1. Define ethnocentrism; discrimination 2. Define power distance; individualistic culture; high-context culture; collective culture; stereotyping - provide examples of each. 3. Melting pot; salad 4. Out group; in group 5. Values; beliefs; attitudes 6. Cultural pluralism; cultural relativism; assimilation 7. Social ldentity theory 8. Identity Negotiation 9. Masculine and feminine cultures