CHAPTER

8

THE PROCESS OF CHANGE IN

HEALTHCARE ORGANIZATIONS

Bernard J. Healey1.Name and explain some of the major challenges forcing

Discussion Questions

1. Name and explain some of the major challenges forcing

healthcare organizations to realize the importance of

transformation.

2. Offer a complete explanation of the process of change in

organizations.

3. Explain how the leader in a healthcare organization should go

about managing the process of change in his organization.

4. How can leadership help staff meet the challenges facing the

redesigned healthcare delivery system in the United States?

_______

CHAPTER

9

CONFLICT MANAGEMENT IN

HEALTHCARE ORGANIZATIONS

Tina Marie Evans

Discussion Questions

1. How does communication affect conflict?

2. What are some of the most common causes of conflict in the

workplace?

3. Describe your personal conflict management style. How can this

be a good or bad approach in the managerial setting?

4. What are some costs of conflict to healthcare organizations?

5. What are the seven conflict management strategies? Describe a

situation in which each would be helpful to bring about a

resolution.

6. As a manager, how can you work to prevent conflict in your work

setting?

_________

CHAPTER

11

PHYSICIAN CEOS AS LEADERS OF HEALTHCARE

ORGANIZATIONS

Francis G. Belardi

Discussion Questions

1. Should physicians receive leadership training and take on

leadership roles in the healthcare organization? Explain.

2. Should physicians actively participate in reinventing the

healthcare system? If so, explain how they might do so.

3. Explain how the dyad model of healthcare leadership functions.

4. Describe in detail the many challenges physician leaders will face

in the next decade.