Chapter 9 Case Study

SitLead: Training & Development

You are a senior colorist at the cosmetic manufacturing company, Paint Me Pretty. You are also a Career Mentor for several other, more junior colorists. One of your mentees, Kitty Jones, is a colorist who is leading a project team for the third time in her 6-month career at Paint Me Pretty. The first two times she led a team, she had a lot of guidance from you. You met in advance of team meetings to help her plan the agenda; you took phone calls from her after hours and listened to her concerns when they arose. You even set up a test run of the new product for the two of you to experience together to hash out any potential problems before Kitty had to try this with the rest of her team.

By all accounts, Kitty has done well communicating with her teammates, and the technologists on her teams have been receptive to her lead. Some have let you know if there was an opportunity to work with Kitty again, they would be very happy to do so. Both projects were delivered on budget and on time, with only minor issues along the way. In both cases, the customer expressed high levels of satisfaction with the Paint Me Pretty team, and both customers were complimentary of Kittys skills as a team leader. When you let Kitty know that you think she is ready to run the next engagement on her own (without so much hands-on support from you), she expresses apprehension. She is concerned that the project has a very aggressive timeline for something so complex, so there will be little room for error. She also specifically questions how one particular member of the team, PJ, will respond to her when you are not there to back her up.

You point out PJ is just one of the team of five and the others are very happy to work with Kitty again. You discuss the potential problems PJ might cause and reassure Kitty she is ready for this next step. It is time for her to get out of her comfort zone and stretch a bit. She has agreed to take this next step but is still very nervous.

• What type of communication do you need to maintain with Kitty?

• If you had to schedule out potential meeting times with her, how often would you be willing to meet and discuss her performance, while still taking a more hands off approach this time?

• What are you going to be focusing on to see Kittys development progress? What areas will you be able to gather data from to provide you with information of her behavior?

How can you maintain your positive relationship with Kitty, while still pushing her to stretch and grow?

Situational Leadership Chapter 9 Case Study

You are a senior colorist at the cosmetic manufacturing company, Paint Me Pretty. You are also a Career Mentor for several other, more junior colorists. One of your mentees, Kitty Jones, is a colorist who is leading a project team for the third time in her 6-month career at Paint Me Pretty. The first two times she led a team, she had a lot of guidance from you. You met in advance of team meetings to help her plan the agenda; you took phone calls from her after hours and listened to her concerns when they arose. You even set up a test run of the new product for the two of you to experience together to hash out any potential problems before Kitty had to try this with the rest of her team.

By all accounts, Kitty has done well communicating with her teammates, and the technologists on her teams have been receptive to her lead. Some have let you know if there was an opportunity to work with Kitty again, they would be very happy to do so. Both projects were delivered on budget and on time, with only minor issues along the way. In both cases, the customer expressed high levels of satisfaction with the Paint Me Pretty team, and both customers were complimentary of Kittys skills as a team leader. When you let Kitty know that you think she is ready to run the next engagement on her own (without so much hands-on support from you), she expresses apprehension. She is concerned that the project has a very aggressive timeline for something so complex, so there will be little room for error. She also specifically questions how one particular member of the team, PJ, will respond to her when you are not there to back her up.

You point out PJ is just one of the team of five and the others are very happy to work with Kitty again. You discuss the potential problems PJ might cause and reassure Kitty she is ready for this next step. It is time for her to get out of her comfort zone and stretch a bit. She has agreed to take this next step but is still very nervous.

1. What type of communication do you need to maintain with Kitty?

2. If you had to schedule out potential meeting times with her, how often would you be willing to meet and discuss her performance, while still taking a more hands off approach this time?

3. What are you going to be focusing on to see Kittys development progress? What areas will you be able to gather data from to provide you with information of her behavior?

4. How can you maintain your positive relationship with Kitty, while still pushing her to stretch and grow?