Chapter 9, Materials and Their Uses 1. What is "sick building syndrome"? 2. What are natural materials? 3. What are processed materials? 4. What are synthetic materials? 5. What types of trees do softwoods come from? Name two examples. 6. What types of trees do hardwoods come from? Name two examples. 7. What is veneer? Chapter 18, The Business of Interior Design 1. What are the two kinds of contracts in interior design projects? 2. What is involved in project management? 3. Name two "do's" and two "don'ts" of a good designer-client relationship