Chapter Case: Sedona Management Group and Managing Project Quality Every project is affected in different ways by its scope, time, and cost goals. These three areas represent project management's triple constraint. However, lately there has been more and more agreement that quality should be included as a fourth dimension. Quality management is a very important topic in project management because it inuences project success. The main goal of Project Quality Management is to ensure that the project satisfies the needs for which it was undertaken. The Sedona Management Group (SMG) acknowl- edges the importance of managing project quality. Over the last ten years, the team has done a great job managing project quality by consistently delivering products that meet stakeholders' expectations in a timely manner. At SMG, project quality is illustrated by the amount of new work that Sedona does for repeat custom- ers. In addition, due to the high quality of its work related to both interface design and underlying web architecture, SMG has gained a reputation for being able to \"clean up\" websites built by other vendors. Satised customers spread the word about SMG's quality workmanship, so word-of-mouth advertising has been responsible for a substantial amount of Sedona's work over the last decades. One of the first steps SMG follows in managing project quality is quality planning, which involves identifying the quality standards that are important to any given project, and then determining how to achieve these standards. In the case of the Seattle Seahawks project, it was important not only that the Chapter 8 Project Assignment An activity associated with Project Quality Management is problem identification during a project. There are several techniques for doing this, one of which is the Pareto analysis. In this assignment, you will develop a quality plan for your project and create a Pareto diagram that identifies problems you are encountering. You will have to Information Systems Project Management, information conveyed on the website be accurate and easy to access but also that the system be highly reliable and secure. All of these factors were part of SMG's quality plan, part of which involved establish- ing the criteria that the Sedona team needed to meet to ensure project success. While establishing quality objectives is important. part of managing project quality also involves estab- lishing the quality management processes the team will practice as they develop the system. Such qual- ity assurance and control processes include estab- lishing sufficient communication with the clients to ensure that their needs are being met; scheduling regular project meetings to discuss issues, such as project problems and causes; and documenting problems so these lessons learn ed can be applied to future projects. Through regular meetings with the members of the project team, Turnpaugh ensures that these quality standards are being met through- out the life cycle of the project. The Sedona team also ensures quality by reusing software code that has proven reliable in past projects. Mike Flood, vice president of community relations with the Seattle Seahawks, recognizes SMG's efforts at ensuring quality. He has been so satised that he regularly recommends SMG to other potential cli- entsr and he has employed SMG for other Seahawks IS projects. Overall, the Sedona team has undertaken at least one project per year for the Seattle Seahawks since their original development of the Seahawks' website. 1. Define quality as it relates to your project. 2. Determine the requirements of the websle you will be developing. 3. The purpose of a quality management plan is to dene overall project quality guidelines that will be applied to the project. Develop a quality management plan for your project. This plan should contain information about @ Edition 2.0 - How you will control changes to the project - How you will ensure that the developed website meets the requirements - How you will ensure that the website works properly - How you will plan for and execute testing. both when the website is being developed and when design is completed - How you will track and resolve defects @ References - 321 4. Identify and define the problems you are encountering during the project life cycle. 5. Determine the importance of these problems by assigning a weight to each of them. Note that the weights should sum to 1.0 or 100 percent. Generate a Pareto diagram based on these problems and write a small paragraph on what you learn from this diagram