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Charlize Moore, an operations manager at a major airline, wants her employees to take a skills-based course on effective customer service. She needs to decide

Charlize Moore, an operations manager at a major airline, wants her employees to take a skills-based course on effective customer service. She needs to decide between an online distance course or a face-to-face interactive course. Which one would be ideal for her staff to be successful? Multiple Choice the hands-on method the classroom method audiovisual training the distance learning method the presentation method

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