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Was there a management failure here? if so, what? What is the hotel's immediate response (or action) to the incident? What further, long-run action should

  1. Was there a management failure here? if so, what?
  2. What is the hotel's immediate response (or action) to the incident?
  3. What further, long-run action should management take? If any?

so what does FSG stand for

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