Charlotte's dental practice mails out reminder postcards to patients every six months. Charlotte instructs her staff to begin gathering email information from patients so that they can send the reminders as emails. How would Charlotte's practice MOST benefit from emailing reminders instead of sending postcards?

2.Mia sent the results from an EKG testing strip to the cardiologist who ordered it by email. The cardiologist calls Mia to complain that he did not receive the email. Mia checks her records and sees that the email was sent. She verifies that she spelled the cardiologist's email correctly. Still, he insists that he did not receive the results. What MOST likely has happened to Mia's email?

3.Ayden is a radiological technician who must perform a chest x-ray on a 25-year-old female patient. Ayden knows that it is important to make sure that the patient is not pregnant because, if so, the x-ray might be damaging to her fetus. Ayden looks at the chart and does not note anything about pregnancy. What would be the BEST way for Ayden to make sure this record is accurate?

4,Rohan is a neurologist who is meeting with a Korean American patient. He has the results of his patient's test, and the diagnosis is grim. Rohan's patient has the early signs of multiple sclerosis, which is a terminal disease with no cure. Considering the patient's cultural background, what facts might Rohan choose to focus on when he breaks the news to his patient?

5.Davi is a nurse on an intensive care ward. He is entering in records of medicine he gave to his patient after they ate breakfast. Davi begins to type 'acetaminophen' but the computer autocorrects him and enters 'acetone' instead. Davi is a hurry and saves the record to move on to the next patient. What could Davi do differently next time to avoid a mistake being saved to the patient's file?

6..Abdul has a hard time managing his glucose levels. His family is concerned so Abdul's doctor suggests that he be fitted with a sensor that will continuously send readings of his glucose levels to the office. Then, if Abdul is not keeping his levels in check, the doctor has a record of it and can discuss with Abdul the times that seem to be challenging for him. What type of telecommunication is this an example of?

7.Xander loves new technology and finds it annoying that the state requires he keep a written record of every cardiac test result. He doesn't see why he needs to keep a huge file cabinet full of test results when they are all on his electronic patient records! For what reason does the state MOST likely insist Xander keep physical records in addition to electronic ones?

8.Destiny is a lab tech performing a blood test on a patient. She tells the patient that she will send them an email when the results are in so that they can call her. The patient wants to know which email Destiny's lab has on file because he doesn't want it to go to his corporate email. What is MOST likely the reason for the patient's cautiousness?

9.Worried about her daughter's fever, Kiara contacts the pediatrician's office. Since it is after hours, no one is in the office. The pediatrician suggests that Kiara do a video call so that she can discuss her daughter's symptoms and formulate a plan. What type of telecommunication is this an example of?

10.Maria is the intake nurse in a community hospital. She is very excited because the hospital has recently begun offering a patient portal to allow patients and their doctors to view their medical records electronically. When Maria is checking in a new patient, she explains the new system. She tells the patient that there is a special, one-time passcode for the patient to log into the system. Once they do, they must create their own passcode. She tells them not to show their passcode to anyone. Even though Maria knows there are many advantages to electronic records, what disadvantage does her warning to the patient show?

11.Layla suspects that she might be sick. She has a sore throat, cough, and fever, along with muscle aches and fatigue. Layla doesn't think she is in an emergency situation but would like to know the best way to treat this illness. What source would Layla MOST likely go to for tips on dealing with her symptoms?

12.Sanjay is discussing test results with his patient, Hiro. Hiro's wife is also in the office to hear the news. Unfortunately, Sanjay tells Hiro that he has tested positive for a degenerative disease. Hiro's wife is understandably upset, and Hiro reaches out to comfort her. Still, he shows no emotion. Sanjay wants to make sure that Hiro has all the information he needs but he senses that Hiro is not from a culture where asking questions of authority figures is encouraged. What might be the BEST way for Sanjay to encourage Hiro to speak up?

13.Gabe is a pediatrician in a busy city clinic. He sees children of refugees regularly. One patient comes in with a cut on his leg. The cut has become infected. Gabe explains to the boy's mother that the cut must be cleaned regularly and bandaged to prevent damage to the skin tissue. When the child comes in for a follow-up, his leg is swollen, red, and inflamed. Gabe can see that his directions have not been followed, and now the infection has spread. What is MOST likely the reason for this patient's noncompliance?

14.Ming is studying to become a cardiologist. In looking over her next semester, Ming sees a whole unit dedicated to cultural diversity and beliefs. Why would this be important information for Ming to consider?

15.Dr. Blackburn emailed a request to the radiologist. He asked if she would mind taking a second look to see if there was any chance of the tech having missed a small tumor on his patient's last CT. The radiologist replied "No" to the email. Now Dr. Blackburn is confused. Does she mean that she won't take a second look, or does she mean that there is still no tumor found? What is MOST likely the reason for this miscommunication?