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Chase only has 4 5 minutes for lunch, so when choosing where to eat lunch, he looks for restaurants where he will be seated promptly

Chase only has

45

minutes for lunch, so when choosing where to eat lunch, he looks for restaurants where he will be seated promptly and served quickly. For his lunch restaurant,

is the most important of the five service quality dimensions.

responsiveness

assurance

tangibles

empathy

reliability

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