CHCCCS016- Respond to client needs

How will you gather information about a client's issues and needs? What documents (or people) could you refer to?

How do you define boundaries and use communication skills to establish trust and respect with your clients?

Why is it important to share information with a client about their options and the services available to them?

What are your ethical and legal obligations, when you suspect actual or potential risk of abuse, neglect or harm?

Why is it important to follow organisation policies and procedures for transitioning or exiting a client from a service?

How can you work with client to motivate, support and encourage them to achieve their goals and make positive changes in their life? Give 5 examples.

How will you know if you/your organisation has the capacity to meet the range of the client needs?

What steps should you take when you recognise that you can not meet the needs of the client?

Why is it important to be aware of your own values and attitudes and how they may have an impact on clients?

Provide five examples of needs and rights of children?