CHCCSM005

Develop, facilitate and review all aspects of case management

( Diploma in Community service)

1.

List five areas that can be evaluated as part of monitoring and reviewing case management practices.

2.

Becoming a good negotiator requires an understanding of all the facets involved in the negotiation process. List the nine basic elements of negotiation and describe how they can be used to resolve an issue.

3.

Conduct research intoevidence-based practice requirementsand explainits application in case management.

4. Case managers must follow procedures when closing a case. List at least eight stages that can be included in procedures with which a case manager might be expected to comply.