Check my work Quality Cost Report (in thousands) This Year Last Year Percentage of Total Production Amount Percentage of Total Quality Cost Amount Percentage of Total Production Cost Percentage of Total Quality Cost Cost Prevention costs: Machine maintenance $ 300 % % $ 115 % % 8 20 Training suppliers Quality circles 22 3.0 75 330 0.0 3.0 210 0.0 0.0 Total prevention costs Appraisal costs: Incoming inspection 55 28 Final testing 170 94 Total appraisal costs 225 0.0 0.0 122 0.0 0.0 Internal failure costs: Rework 140 68 Scrap 60 65 Total internal failure costs 200 0.0 0.0 133 0.0 0.0 External failure costs: Warranty repairs 71 29 Customer returns 270 98 Total external failure costs 341 0.0 0.0 127 0.0 0.0 Total quality cost $ 1,096 0.0 3.0 $ 592 0.0 0.0 Total production cost $ 4,200 $ 4,600 Mercury, Inc., produces cell phones at its plant in Texas. In recent years, the company's market share has been eroded by stiff competition from overseas. Price and product quality are the two key areas in which companies compete in this market. A year ago, the company's cell phones had been ranked low in product quality in a consumer survey. Shocked by this result, Jorge Gomez, Mercury's president, initiated an intense effort to improve product quality. Gomez set up a task force to implement a formal quality improvement program. Included on this task force were representatives from the Engineering, Marketing, Customer Service, Production, and Accounting departments. The broad representation was needed because Gomez believed that this was a companywide program and that all employees should share the responsibility for its success. After the first meeting of the task force, Holly Elsoe, manager of the Marketing Department, asked John Tran, production manager, what he thought of the proposed program. Tran replied, "I have reservations. Quality is too abstract to be attaching costs to it and then to be holding you and me responsible for cost improvements. I like to work with goals that I can see and count! I'm nervous about having my annual bonus based on a decrease in quality costs, there are too many variables that we have no control over." Mercury's quality improvement program has now been in operation for one year. The company's most recent quality cost report is shown below. Mercury, Inc. Quality Cost Report (in thousands) Last Year This Year $ 300 8 $ 115 20 22 75 330 210 Prevention costs: Machine maintenance Training suppliers Quality circles Total prevention cost Appraisal costs: Incoming inspection Final testing Total appraisal cost Internal failure costs: 55 28 170 94 225 122 Rework 140 68 Scrap 60 65 Total internal failure cost 200 133 External failure costs: 71 29 Warranty repairs Customer returns Total external failure cost 270 98 341 127 Total quality cost $ 1,096 $ 592 Total production cost $ 4,200 $ 4,600 Check my work 170 94 225 122 Final testing Total appraisal cost Internal failure costs: Rework 140 68 60 65 200 133 Scrap Total internal failure cost External failure costs: Warranty repairs Customer returns 71 29 270 98 Total external failure cost 341 127 Total quality cost $ 1,096 $ 592 Total production cost $ 4,200 $ 4,600 As they were reviewing the report, Elsoe asked Tran what he now thought of the quality improvement program. Tran replied. I'm relieved that the new quality improvement program hasn't hurt our bonuses, but the program has increased the workload in the Production Department. It is true that customer returns are way down, but the cell phones that were returned by customers to retail outlets were rarely sent back to us for rework. Required: 1. Expand the company's quality cost report by showing the costs in both years as percentages of both total production cost and total quality cost. (Round your percentage answers to 1 decimal place (i.e 0.1234 should be entered as 12.3).)
