Check the appropriate sections in the 2 columns to show which of the following are relevant for identifying and clarifying customer needs and expectations which would be relevant for evaluating customer needs and determining priorities for service delivery. What methods, strategies, and processes can be used to identify and clarify customer needs and expectations? How can the evaluation of customer needs help to determine service priorities may need to be undertaken? Review against established KPIs or other benchmarks Feedback from relevant stakeholders like managers, supervisors, co-workers et cetera Analysis against previous performance Self review and monitoring including review of industry norms, KPI, and available data Determining changing needs or variations including seeking feedback or guidance from relevant stakeholders The first four answers