Choose from one of the following issues a hospital manager might face. How does the type of issue affect the choice of performance improvement methodology? Explain.

1. Patients are complaining about not receiving follow-up calls.
2. The food at the hospital is a constant complaint.
3. The Director of Nursing (DON) reports that there is an increase in employee absences on a particular ward.
4. There is an upsurge in missed patient appointments.
5. The lab has had an increase in errors and deficiencies.