Choose the best alternative answer 1. ___________ is a tendency to attribute one's characteristics to others. A. Perceptual defence B. Projection C. Inherent psychological make up D. Informal leadership and power 2. ____________________ is the most basic form of individual job design and involves moving a person from one job or task to another. A. Job rotation B. Job enlargement C. Job enrichment D. All of the above 3. The following conditions can lead to work related stress except ___________________ . A. Management style B. Team dynamics C. Work role D. Job enlargement

4. ____________________ can be viewed in terms of the mental attitude that people have towards their tasks and responsibilities A. Morale B. Motivation C. Loyalty D. all of the above 5. ___________ refer to classification for motivation to work. A. Economic rewards, intrinsic satisfaction social relationships B. Social rewards, intrinsic satisfaction social relationships C. Economic rewards, extrinsic satisfaction social relationships D. Economic rewards, intrinsic satisfaction interpersonal relationships 6. The study of Organizational Behaviour is a combination of ____________________ in organizations and how organizations use human resources to achieve goals. A. Team dynamics B. People behaviour C. Work study D. Method study 7. The following organizational factors causes stress except ______________. a. Task demand b. Role demand c. Role Clarity d. Role conflict

8. The negotiation and agreement between two groups is referred to as: a. Contracting b. Bargaining c. Pressure tactics d. Co-opting 9. Which of the following is / are not direct methods of solving inter-group conflicts? a. Problem solving b. Persuasion c. Domination by the management d. Removing key figures in conflict 10. ____________________ is the most basic form of individual job design and involves moving a person from one job or task to another. A. Job rotation B. Job enlargement C. Job enrichment D. All of the above