Choose the best choice between Ineffective, Effective, Moderate for the following

A new product line has recently been launched and has been selling quite a bit amongst your customers. You are in a sales role and are responsible for several customer accounts and ensuring that customers are happy with your company's products. Rate the following with regard tomeasuring customer satisfaction.

Send a mass email to the customers who purchased the product to determine whether they have any questions about it.---------

Call each customer individually to discuss what they like and dislike about the new product.-----------

Send a personal email to each customer referencing the exact product of the line that they purchased and ask to schedule a follow-up call.---------

Ask your fellow sales team members what they've heard from their customers about the product line.----------

Send out an online survey to your customers asking them for feedback on the product line.----------------

Review each customer account to determine what need you think the product they purchased will serve before following up with a phone call.-------------

Wait until you receive complaints about the product before reaching out to your customers.------------------

You are part of a research and development team that is responsible for creating equipment involved in producing automotive products. You are in charge of creating a new piece of machinery that will reduce the amount of time it takes to produce automotive parts in half. Rate the following with regard toaligning customer needs.

Ask other developers on your team for their opinions on how to create, this product.-------

Conduct focus groups with some of your company's current customers to determine what could help them reduce production time.---------------

Contact some of your company's top executives to determine whether development of this type of machinery will improve productivity.---------------

Adjust the current version of machinery and make an enhancement to it based on what you think will improve production time.--------------------

Make an effort to visit your customer's sites to identify ways in which production time can be reduced.----------------

Make modifications to the current machinery to cut production time by 1/4 of the time and present it to your customers.----------------

Ask your customers for their ideas on how production time can be cut in half.--------------

You are new to your industry and are serving as a product engineer who is responsible for identifying new products that your company can create to generate more revenue. Rate the following with regard toidentifying emerging customer needs.

Ask to speak with some of your company's top customers to determine what current need of theirs is currently not being met by a product in your industry.-----------------

Begin creating a product that you personally feel will help make the company money.------

Read trade and industry magazines to see what other companies in your industry are doing to meet customer needs.-----------------

Contact your "favorite" customer to find out what he thinks your company needs to create.------------------

Survey people in your company on what products they think need to be created to better serve customers.----------------

Spend time gaining a better understanding of all of your company's products.----------

Ask your sales partners if you can participate in their discussions with customers to learn more about what customers are asking for.------------

You are a recently appointed head of customer service operations and are responsible for informing your leadership team about customer perceptions of your company's services. Up until now, your company has not implemented any form of a customer satisfaction survey or evaluation. Rate the following with regard tomonitoring customer

Ask your sales people and customer service agents how they think customers feel about your company's services.--------------------

Determine customer satisfaction by searching for external reviews of your company and how its services are perceived.-----------------

Schedule phone calls with your top customers and interview them to determine how they feel about your company's services.------------------

Create, and present a customer service survey that can be distributed to all of your company's customers.---------------------

Create, a short 1-minute survey that can be administered after your customers get off the phone with your customer service representatives to gauge their satisfaction with your services.------------------------

Send a survey out to the entire organization to ask employees to evaluate your company's services.--------------

Act as a customer and call into your sales or services department to see how well you are treated as a customer.-------------

Your manager often emphasizes listening to the customer's needs. Over the course of the past year of working in your role, you've noticed that more and more of your customers are asking for a specific product that your company does not currently offer (but that your main competitor does). Rate the following with regard toidentifying emerging customer needs.

Begin tracking the number of requests coming from your customers to build a case for offering this product.-------------

When customers ask for this product, ask them why they think they would benefit from this product.------------

Determine whether not offering this product would result in your customers considering moving their business to a competitor.------------

Apologize to your customers when you cannot fulfill their request for this product.---------

Tell your manager that you think there is a missed opportunity by not offering this product.-------------------

Conduct research on competitors and determine how much business is being lost as a result of not offering this product.-------------

Thank the customer for sharing this information and move onto your next task.-------------