Choose the one alternative that best completes the statement or answers the question.

1) Two broad categories of transmission media are ______________ a) Wired and wireless. b) Shielded and unshielded. c) Twisted and untwisted. d) Infrared and microwave. 2) The person in an organization who has the primary responsibility for systems analysis and design is the: a) internal auditor b) end user c) business manager d) systems analyst 3) Which system development step includes analyzing the problem that the organization will try to solve with an information system? a) System analysis b) System design c) Programming d) System Maintenance 4) Which alternative system building approach consists of rapidly building an experimental system for end users to evaluate? a) Traditional systems life cycle b) Prototyping c) End-user development d) Agile information system development 5) The removal of organizations responsible for intermediary steps in a value chain is called a) collaborative filtering. b) Web personalization. c) disintermediation. d) re-intermediation. 6) Every computer on the Internet is assigned a unique a) IP address. b) TCP address. c) OSI address. d) DSL address. 7) Which of the following is NOT an information system activity? a) Input b) Processing c) Cleaning d) Output

8) Which of the following components performs mathematical calculations and makes logical comparisons? a) Control unit b) Register c) ALU d) Main Memory 9) Which type of AI system captures the knowledge of skilled employees in the form of a set of rules in a software system? a) Genetic algorithm b) Neural network c) Expert system d) Decision support system 10) Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is the correct way to proceed? a) Look for solutions, evaluate the solutions, identify the problem more clearly, and then implement the solution. b) Design solutions, evaluate and identify the problems, choose the best solution, and then implement the solution. c) Think about what solutions can be implemented, look for solution designs, evaluate the designs, and then implement the solution. d) Identify the problem, design alternative solutions, choose the best solution, and then implement the solution. 11) Which of the following illustrates the use of information systems to achieve product differentiation? a) A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy b) A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers c) A PC manufacturer's use of information systems to facilitate direct access from suppliers to production schedules d) A grocery store chain's use of information systems to produce products and services at a lower price than competitors. 12) Software that manages the resources of the computer is called: a) operating system software. b) application software. c) data management software. d) network software. 13) The iPad can be seen as a disruptive technology for the ________ industry. a) travel b) music c) publishing d) software 14) To what competitive force did the printed encyclopedia industry succumb? a) Low cost of entry b) Customer's bargaining power c) Positioning and rivalry among competitors

d) Substitute products or services

15) A network that covers entire geographical regions is most commonly referred to as a(n): a) peer-to-peer network. b) wide area network. c) local area network. d) intranet. 16) ________ refers to the application of knowledge, skills, tools, and techniques to achieve specific targets within specified budget and time constraints. a) Systems design b) Project implementation c) Project management d) Systems analysis 17) Biometric authentication: a) is used widely in Europe for security applications. b) only uses physical measurements for identification. c) is inexpensive. d) can use a person's voice as a unique, measurable trait. 18) What are the two major types of knowledge management systems? a) Enterprise-wide knowledge management systems and knowledge work systems b) Management information systems and decision support systems c) Enterprise systems and knowledge management systems d) Expert systems and knowledge work systems 19) Which types of decisions are more prevalent at lower organizational levels? a) Unstructured decisions b) Procedural decisions c) Structured decisions d) Semistructured decisions 20) A suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes best describes: a) process management software. b) application software. c) ERP systems. d) groupware. 21) The method of slicing digital messages into parcels, transmitting them along different communication paths, and reassembling them at their destinations is called: a) ATM. b) multiplexing. c) packet routing. d) packet switching. 22) The six important business objectives of information system investment include all of the following except: a) improved decision making. b) competitive advantage. c) survival. d) employee morale.

23) Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of: a) customer and supplier intimacy. b) improved efficiency. c) improved decision making. d) improved flexibility. 24) The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of: a) survival. b) competitive advantage. c) improved efficiency. d) customer and supplier intimacy. 25) Converting raw data into a more meaningful form is called: a) capturing. b) organizing. c) processing. d) feedback. 26) An example of raw data from a national chain of automobile stores would be: a) 300 Toyota RAV4s sold during fourth quarter 2007 in Kentucky. b) annual sales of Toyota RAV4s increased 2.4 percent. c) average of 13 Toyotas sold daily in Kentucky in 2007. d) 1 Toyota RAV4 sold January 7, 2008 in Louisville, Kentucky - $28000. 27) The term "management information systems" designates a specific category of information systems serving: a) senior management. b) middle management functions. c) transaction process reporting. d) integrated data processing throughout the firm. 28) Which of the following best describes how new information systems result in legal gray areas? a) They work with networked, electronic data, which are more difficult to control than information stored manually. b) They are implemented by technicians rather than managers. c) They are created from sets of logical and technological rules rather than social or organizational mores. d) They result in new situations that are not covered by old laws. 29) The introduction of new information technology has a: a) ripple effect, raising new ethical, social, and political issues. b) waterfall effect in raising ever more complex ethical issues. c) beneficial effect for society as a whole, while raising dilemmas for consumers. d) dampening effect on the discourse of business ethics. 30) When a cookie is created during a Web site visit, it is stored: a) on the Web site computer. b) in a Web directory. c) on the ISP's computer. d) on the visitor's computer.