Choose three businesses that you are familiar with: a restaurant (fast-food or sit-down), a clothing or home accessories store, and a movie theater or other entertainment establishment.

• How long does the first customer contact take in each business?
• What possible "barriers" or annoyances do customers experience?
• How easy is the telephone or online system for finding information and getting help?
• To what extent does the business offer delivery, faxing, email responses or any other customer conveniences?
• What does each business' competitor offer?
• What would you suggest to further enhance convenience and timing for these businesses? Be specific.