Chp 12 c2

Harn company and ocala company compete in the same industry....

1.For each measure, indicate which company has the better performance.

2.Which company is more successful in achieving a total quality environment and an improved competitive position?

The details of the question are in chegg but there is no expert answer

467 1. From the TCS Team's report, identify the key issues wolved in wlying the increas 2. How could the team have applied the proces based techniques of benchmarking and process mapping to improve quality Conceptual Understanding: Evaluating Performance Measures 02. Harn Company and Ocala Company compete in the same industry. Each com pany is located in a large western city, and each employs between 300 and 350 people, Both companies have adopted a total quality management approach, and both want to improve their ability to compete in the marketplace. They have installed common performance measures to help track their quest for quality and a competitive advantage During the most recent three-month period, Harn and Ocala generated the data that follow, Harn Company Ocala Company Performance Measures Financial Nonfinancial Financial Nonfinancial Production performance: Equipment utilization rate 92.19 Machine downtime in machine hours) 490 Delivery cycle time: On-time deliveries 92.19 Purchase-order lead time hours) Production cycle time (hours) 3 Waste time (hours) Customer satisfaction: 28 Customer complaints $14,390 $13,680 Scrap and rework costs 9,240 7,700 Field service costs 1. For each measure, indicate which company has the better performance. 2. Which company is more successful in achieving a total quality environment and an 89.4% 720 17 14 96.5% 18 16 2 24 improved competitive position? Explain your answer. Interpreting Management Reports: Reports on Quality Data C3. Jack Knome is chief executive officer of Red Tundra Machinery, Inc. The company adopted a JIT operating environment five years ago. Since then, each segment of the company has been converted, and a complete computer-integrated manufacturing sys-- tem operates in all parts of the company's five plants. Processing of Red Tundra's prod- ucts now averages less than four days once the materials have been put into production. Knome is worried about customer satisfaction and has asked you, as the controller, in heln. He has also asked the Marketing Department to perform a