Chris works as a paralegal in a busy office. He tries to talk to clients when they call and to pass along information from the client to the supervising attorney, but sometimes he forgets. On one such occasion, a client called Chris because she was unable to talk to the attorney. The client called with vital information that the attorney needed regarding an important aspect of the case. Unfortunately, Chris failed to pass the information along.

Based on Model Rules, discuss the importance of communication skills with the client. How can you help or instruct Chris to ensure that he passes along the information in a timely fashion?

Please cite references.