Chrome Dome Hair Products manufactures a wide range of shampoos and conditioners. The

company has the reputation for delivering high-quality products on time. Each month the CFO, Dan

Druff, issues a production efficiency report. The data compiled on these reports for the third quarter of

2020 appear below.

X. (8 pts.) Chrome Dome Hair Products manufactures a wide range of shampoos and conditioners. The company has the reputation for delivering high-quality products on time. Each month the CFO, Dan Druff, issues a production efficiency report. The data compiled on these reports for the third quarter of 2020 appear below. Categorize each of the following nonfinancial performance measures as one of the following: 1. Manufacturing productivity. 2. Product quality. 3. Delivery performance. 4. Inventory control. 5. Machine maintenance. July August September Manufacturing cycle efficiency.... 94% 96% 92% Power consumption in kilowatt-hours (000s omitted). . . . . . . . ... 802 832 838 Number of unscheduled machine maintenance calls......... o Inventory value/Sales revenue..... 4% 4% 5% Number of defective units -- in-process.................. . ........ 40 Percentage of customer orders filled....................... ..... 100% 100% 100% Percentage of on-time orders delivered......................... 99% 98% 94% Number of products returned by customers...................... O O