Chrome File e Edit View History Bookmarks Profiles Tab Window Help Q Wed 7 Sep 14:37 ... M Inbo x BSB X BSB X BSB X * Task X * BSB X Seal x * Pers x task x * Ass X * BSB X * Task x 3 BSB X * Das x + C D moodle.cibt.edu.au/pluginfile.php/78300/mod_resource/content/1/BSBPEF502%20Assessment%20Task%2002%20V1.0.pdf E BSBPEF502 Assessment Task 02 V1.0.pdf 3 / 7 | 100% + BSBPEF502 Assessment Task 2 - v1.0 Page 2 of 7 Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888 Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888 Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431 Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 p 02 6253 5184 8. Document a step-by-step approach for resolving the workplace situation. As a guide, you should list between 6 to 8 steps. The steps should encourage both staff members to develop their own emotional intelligence, to build productive workplace relationships, and maximise workplace outcomes 13 9. Prepare questions (at least five) to ask Beryl and Yuko at the meeting. The questions should help you to find out more about the situation and their thoughts and feelings. Ensure that your questions are open questions to encourage discussion. Your questions should ensure that you: . Identify information about the workplace situation Provide opportunities for Yuko and Beryl to express their thoughts and feelings 10. Meet with staff. You are required to meet with both of the staff members (roleplayed by your assessor). Please note: Your assessor will advise you of the date and time of the meeting. Prior to the meetings, you should also consider appropriate strategies for addressing the issue, bearing in mind that you will be provided with additional information that you will need to consider at the meeting You will be assessed using the checklist starting on the following page, so 5 ensure that you are familiar with the requirements before heainning the SEP 4 O