Cindy, 5 years old, sometimes cries with pain while holding her ear and the side of her face. The pain has been occurring for around a month now, on and off. You have spoken to Cindy's mother about the problem and she has told you she has taken Cindy to the doctor but it was not an ear infection. You think that Cindy's pain might be related to a dental issue, as sometimes she has difficulty eating and you can see one of her teeth seems to be a little decayed. You mention this to Cindy's mum, but she says that she is a single mother who qualifies for Parenting Payment but cannot afford a dentist because of her low income. She tells you that dental care is not covered by Medicare and Cindy has never been to a dentist. Answer the following questions.

1. Research information about the Australian Government Department of Human Services Child Dental Benefits Schedule on the Department of Human Services website.

a) Why does Cindy qualify for dental benefits?

b) What benefits are available under the scheme for Cindy?

c) What would Cindy's mother have to do to claim the scheme benefits?

d) Find a dentist in your area that Cindy could attend. Ensure the dentist specialises in child dentistry and bulk bills. Provide the name, address and phone number.

2. What is one thing you could do to support the needs, rights and interests of Cindy as a priority, so that her dental experience will be as positive as possible? How would this action make a difference to Cindy?

3. Cindy's mother did not take Cindy to the dentist. After one month, Cindy is having increased pain.

a) As a duty of care to Cindy, you must take care of her health. If you do not act, you will not be working safely. Who might you collaborate with to attempt to resolve the challenge of medical neglect? Include their name and contact details.

b) Would your relationship with Cindy's mother change at this point? Explain how you would use self-management strategies.

4. List the policies of your service that guide you in supporting Cindy and her mother and explain what they tell you to do.