Cindy has been working for the past year as a computer programmer for a medium- sized video game developer located in southern Ontario. Lately she has been performing her day-to-day duties just well enough to get by and to narrowly avoid being fired.

When Cindy was hired, she was selected over 30 other candidates for the position. She has all the education, qualifications, and experience to make her the perfect candidate for the job. Her performance appraisal at the six month mark was quite exceptional, in fact.

Cindy's direct manager and supervisor, Michelle, has begun to take notice of Cindy's lackluster performance.

Examine the problem through the eyes of a behaviour management theory (Follett, Mayo, McGregor, Argyris) and suggest how their theory of management might respond to the Cindy scenario.

1. What would each theorist identify as the overall problem?

2. What would their recommendation be to potentially fix the problem?