CircuitCentral Indirect Analytical Report Memo In a nutshell, you a supervisor at CircuitCentral have decided to create an action plan for the store's very busy Labor Day weekend. You do not want this busy holiday to be filled with problems, delays, and obstructions that customers encountered on the Memorial Day holiday. You have already done a survey with your customers to rate the companys service. Convert the numbers to percentages on the chart. Then create a table where you can insert your percentages and put it in your Findings and Analysis section. When you evaluate the results of this survey (see below) you are looking to see if 35% of your customers gave the company service an "Excellent" rating in every category in the survey. Anything less than 35% is a problem area and needs action steps to fix it. You're going to prepare an Indirect Analytical Report Memo for your boss giving her your recommendations to make this Labor Day the fastest, smoothest holiday ever. First, analyze the data on the RESEARCH PAGE and then complete the chart below. There are 3 sections in the research: 1) the customer survey responses; 2) the staff survey; 3) your personal observations. Below are questions to consider before writing your report. Please use the information on the Research Page to briefly complete this chart. Type your answers on this document, and use a different color font when you type in your answers. You will also complete your analytical report memo on this document (see directions at the end). 1. Evaluate the data on the Customer Survey Comment Cards. Which of the 6 question categories received a 35% "Excellent" response? Numbers.....?? what? Which did not?

Right now, off the top of your head, what action steps could be taken to address the areas that are below 35% Excellent? You may get more ideas later. What, if any, action steps are needed (or not needed) regarding the categories that were in the 35% or above rating? 2. What about the staff survey? There are 20 employees that took the survey. In the areas where over half of the employees indicated there was a cause for delay, you have a problem. What are these areas, and what are some steps you could take to solve the problems?

HELP PLEASE! 3. You have the information you gathered from 3 different personal observations. What problems did you observe each time? What action steps could you take to solve these problems? 4. Now briefly as a summary -- make a numbered list of all the action steps that will be part of your total plan. These will be the things you elaborate on later when you talk about them in your Recommendations section of the analytical report memo.