CIS-2303 (Systems Analysis and Design) Project Case Study # 4 Hotel Information Management System Little Daisy is one of the biggest chains of luxurious hotels. The top management wants to attract more customers and to increase their market share after the COIVD-19. Therefore, the management team wants to build a web-based system within short time and with high quality. The web-based system will be used by admin, hotel guests and hotel employees. The system should provide the following main services: 1. Maintain information about hotel employees 2. Maintain information about hotel guests, reservation. 3. Maintain information about accommodations and extra activities. 4. Maintain information about latest events hosted by the city. The system will provide different services to different users. For instance, admin, hotel employees and hotel guests can login with verified username and password. Each user has an account. The admin can manage details of accommodation, extra activity details, hotel guests, employees and hotel events. Each hotel guest can have more than one accommodation. An accommodation can be reserved by one guest only. The system keeps track of all the reservations. An invoice is also associated with each reservation. A payment is related to an invoice. Upon arrival, hotel guest needs to record the CheckInDetails such as arrival date and the CheckOutDetails will be recorded such as departure date and time. A hotel guest can book many extra activities offered by the hotel for free. The booking details of extra activity needs to be recorded. A hotel guest can reserve an accommodation, book extra activity, do the payment and view events. The payment in advance for the accommodation is optional. To reserve an accommodation, the guest will define reservation details by entering arrival date, departure date, accommodation type, number of beds and whether he/she needs a sea view accommodation. The available accommodations will be displayed with their prices. If an accommodation fits the guest needs, he/she has to confirm the selection of the accommodation. Once the selection is confirmed, the checkout page will be displayed and he/she needs to enter his/her credit card details. Once the credit card is verified by the bank information system, a confirmation email with reservation details will be sent to the guest email. If the credit card is not verified the reservation will not be completed. The hotel guest may have the option to do the full payment for his/her reservation. The hotel employee can perform check-in and check-out. For instance, upon the guest arrival, the hotel employee requests reservation details to perform check-in. If the accommodation is ready, the guest(s) and the luggage will be escorted to the accommodation and the accommodation key will be handled to the guest. When the guest wants to leave the hotel, the guest needs to check-out at hotel reception by handling the accommodation key. The guest invoice will be generated and the guest can do the payment toward his/her stay in the hotel.

Questions

1. Which methodology would you like to adopt for this project? Justify your choice by listing 2 arguments.
2. Conduct the feasibility study for this project.
3. Define, discover, review, document, and understand the user's needs and constraints of the to-be system using at least two requirements gathering techniques. Justify your choice.