Citibank: Performance Evaluation: https://www.iitcoe.in/airtel/Materials_Topicwise(Upload)/ManagingEmployeePerformanceinaComplexBusinessEnvironment_ProfBijuVarkkey/CitibankPerformanceEvaluation.pdf

Answer andsubmityour responses to the following questions:

1. Assume that you are Lisa Johnson. Complete Exhibit 1 to evaluate James' performance.Specifically, what rating would you give to James for customer satisfaction? (Assume James is "Above Par" in all other categories).

2.Provide the arguments for (and against) your customer satisfaction rating of James.

3. What overall rating and bonus amount should James be given? Why?

4. You are called upon as an external consultant to examine and assess Citibank's performance evaluation methods; what specific changes would you recommend to improve the bank's scorecard system?