Citing practical examples from your organisation, demonstrate knowledge of the following quality management concepts:

a) Continuous improvement (8 Marks) b) Employee involvement (7 Marks)

Four (4) marks will be awarded for explanation of continuous improvement citing literature. Four (4) marks will be awarded for applying the continuous improvement of quality processes to enhance quality in your organisation citing literature. Four (4) marks will be awarded for explanation of employee involvement in quality processes citing literature. Three (3) marks will be awarded for applying the employee involvement concept to enhance in your organisation citing literature.