Claim Request. As office manager of Inukshuk Mining and Exploration in Yellowknife, NT, you have received a shipment of mismatched modu lar office components from Cubicle Junction of Vancouver. When you telephoned Cubicle Junc tion's customer service hotline to complain, you were told that the faulty components could be re placed, on condition that they be returned to the warehouse. However, Cubicle Junction could not promise to cover shipping costs-the charges for which would be passed on to you. You feel these charges are unwarranted and unfair, as Cubicle Junction was at fault for the irregularities in the original shipment. Write to Maya Sutcliffe, man ager of customer service at Cubicle Junction, asking that the company cover the estimated $300 in shipping charges.