Class Activity 8: Bad News Letter You are working as claim adjustment manager in Northwest Apparel. Recencently you have a refund claim for an expensive fancy dress from Nancy Charles. According to Nancy the dress shrunk after the first wash and it was no more fit on her body. After the careful examination by your laboratory it was found that the fancy dress was water washed whereas on the tag of the dress it was clearly mentioned that NO Water wash ONLY Dry Clean. Since the instruction was not followed in washing so your company is not going to refund money to Nancy. Write a letter to Nancy using indirect approach to tell in implied way about the company's decision. Since Nancy is an old Client of Northwest so you may offer some compensation in her second purchase.