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CUSTOMER: My website isn't working! The "Shop Our Products" page is down, and some weird text I don't understand is there instead. Why do things like this always happen to me$?$

What should you say?

"This must be frustrating, but your website developer would be the one to help you with this type of issue."

"Don't worry. If you send me a copy of the server error log$,$ I can have this fixed quickly."

"Maybe a setting got changed by accident? Did you clear your cookies recently?"

$"$I$\text{'}$m sorry to hear that. Would you read me the text that's currently on the page?"

$"$I$\text{'}$m sorry you're having a server issue. Restart it$,$ and that should take care of your problem."