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Clue management refers to: a. any tangible commodities that facilitate performance or communication of a service. b. the composite dimensions of the perceived servicescape. c.

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Clue management refers to: a. any tangible commodities that facilitate performance or communication of a service. b. the composite dimensions of the perceived servicescape. c. users' internal responses to the multidimensional service environment d. background characteristics of a service environment that affect the five senses e. none of the above

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