CMGTCB$/555$ Competency $3$ Assessment and Rubric

Course Title: Systems Analysis and Development

Competency Assessment Title: Change Management Plan & Customer Success Story

Assignment Directions

Part $1$ Change Management Plan

Building a new software application is just the start, as organizations invest in software to help solve business problems. For systems to be

effective and have a positive influence on organizational goals, they need to address user experience and focus on how best to gain new system

adoption. The ideas for a new strategy are compiled in a document titled a $$change management plan.$$ This plan contains information about the

new user experience, how the new system will be supported, and the communication plans to inform the system users, which includes FAQs and

instructions on how to use the system.

Develop a $2-$ to $3-$page change management plan for WeLoveVideo. Within the change management plan, incorporate the following:

$$ Justify ways in which the system was designed to support a positive user experience

$$ Determine how the system changes will be communicated to the users

$$ Propose ways in which you will shape the communications to ensure a positive outlook

$$ Propose collateral $($e$.$g$.,$ FAQs and user guides$)$ that will be developed in support of the new system

$$ Recommend what type of support will be available to the users after implementations

Note: Refer to Chapter $13$ of Modern Systems Analysis and Design for information on creating change management plans.

Part $2$ Customer Success Story

Your implementation was successful, and it is time to plan for future projects. As the project comes to a conclusion, it is important to reflect on

the project. One way to do this is to create customer success stories. These stories read as case studies and provide internal and external

personnel a glimpse into the decisions made throughout the project. It provides the opportunity to highlight the goals, results, and impacts of the

project. Customer success stories are also used to predict trends in future projects.

CMGTCB$/555$ Competency $3$ Rubric

Page $2$ of $4$

Develop a $12-$ to $14-$slide, multimedia$-$rich presentation $($appropriate charts, images, graphics, video, or audio where appropriate$)$ featuring your

work with WeLoveVideo and a $1-$page summary of the presentation to be published on the company website for potential clients to review. You

will use this presentation in your next client meeting. Include the following:

$$ Explain the systems project and the SDLC recommended $($Waterfall or Agile$)$ with intended business goals of the systems project

$$ Assess the results of the project, include scope, schedule, budget, and user adoption and the impact the systems project had on the

organization with storyboard example

$$ Compare $2$ customer success stories

$$ Predict how the decisions made in this project will affect the business in the next $10$ years

$$ Compose detailed presentation speaker notes which include at least $2$ references cited in APA format a $1-$page summary of the

presentation to be published on the company website for potential clients to review

Note: Slides in a multimedia$-$rich presentation should only contain essential information. Do not design a slide presentation made up of long bullet

points. Speaker notes should convey the details you would give if you were presenting. Review the Create Speaker Notes video for more help