calculate cycle time  

An insurance company, InsurelT, has the following business process for handling insurance claims for disability insurance. Calculate the cycle time of this process given the process model and following information: Customer pursu Junior claims handler Senior claims handler Claim submited Determine clam type Enter claim details (10) Perform insurance policy check long-term 0.8 short-term 0.2 Perform benefit as sess ment (20) X non-valid 0.2 Handle long- term claims valid 0.8 Forward to senior claims handler X Claim rejected Condlamp han Send response letter Insurance granted Activity Enter claim details Perform insurance policy check Forward to senior claims handler Determine claim type Perform benefit assessment Handle long term claims Send response letter Amount of time 10 minutes D 10 minutes 2 minutes 5 minutes 20 minutes 72 minutes 10 minutes