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Colleen Company has gathered the following data pertaining to activities it performed for two of its major customers. Number of orders Units per order

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Colleen Company has gathered the following data pertaining to activities it performed for two of its major customers. Number of orders Units per order Sales returns: Number of returns Total units returned Jerry, Incorporated 3 Kate Company 30 2,000 460 1 40 11 3 150 Number of sales calls Colleen sells its products at $210 per unit. The firm's gross margin ratio is 20%. Both Jerry and Kate pay their accounts promptly and no accounts receivable is over 30 days. After using business analytics software to carefully analyze the operating data for the past 30 months, the firm has determined the following activity costs: Activity Sales calls Deliveries Cost Driver and Rate $700 per visit 270 per order 330 per order 260 per return and $3 per unit returned Order processing 104,000 per month Sales returns Sales salary Required: 1. Using customers as the cost objects, classify the activity costs into cost categories (unit-level, batch-level, etc.) and compute the total cost for Colleen Company to service Jerry, Incorporated and Kate Company. 2. Compare the profitability of these two customers.

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