Communication is a critical leadership skill for all employees, and it is often divided into two categories, (1) Speaking and Writing and (2) Non-verbal Communication. For this assignment, we will focus on the Speaking and Writing component. Think of a situation where communication was ineffective but could have improved through the application of the tactics listed in Table 12-1 and discussed over the next several pages of the textbook. Be sure to clarify the situation and explain how one or more of the tactics from Table 12-1 could have possibly helped.