Community Service organizations must introduce transparent and advisory needs assessments consistent with the principles and practices of the partnership. Relevant interested parties (including organizations and service users) and relevant data on the needs and social drivers for adequate community service, as well as the nature and mix of possible service strategies, should be available

Give the six (6) partnership principles and eight (8) partnership behaviors' needed to determine partnership requirements that align to the needs' analysis and strategic directions of Community Service organizations.

Partnership principles considerations include:

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2.

3.

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5.

6.

Partnership behaviors considerations include:

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8

Question 2

As part of the planning process, you need to research and analyse information about potential partners. Explain in your own words the following planning in partnership processes used to gather, study and analyse information on potential collaborative partnerships.

Needs Analysis

Identify Stakeholders

Market Research

Data Collection and Use

Stakeholder Engagement and Co-Design

Stakeholder Engagement Approach

Co-design of Services

Question 3

As part of the collaborative partnership approach, it is essential to pay attention to accessibility and culturally responsive practices to primary care. The need to develop new relationships and partnerships to better reach, serve and involve particular client groups becomes clear. What may work for one client or group is not always appropriate for another. Staff must build relationships, trust and establish good working rapport.

3.1 Discuss five (5) communication techniques you can use to build relationships and grow rapport with your collaborative partners.

Tip 1

Tip 2

Tip 3

Tip 4

Tip 5

3.2 Certain behaviours are incredibly helpful in building relationships. Listeight (8) helpful behavioural tips to guide your staff with building rapport and relationships with their collaborative partners.

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Question 4

You should implement a collaboration agreement to effectively maintain the collaborative partnership focus and protect the client's interests. The collaboration agreement template identifies a comprehensive list of critical considerations. When conducting a collaboration agreement development meeting, you should gather information through discussions and negotiations.

4.1 List theeight (8) crucial forms of information you should determine and define when discussions and negotiations are taking place at the agreement development meeting.

Item 1

Item 2

Item 3

Item 4

Item 5

Item 6

Item 7

Item 8

4.2 Look at the stages of collaboration. Discuss the following steps of the nature of the collaborative development process.

Discussions and negotiations

Commitment

Assessment

Execution

4.3 There are several factors which will affect how quickly and easily a collaboration moves through the stages of negotiation, commitment and execution.

List thesix (6) factors that will affect how quickly and easily a collaboration moves through the stages of negotiation, commitment and execution.

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Question 5

When developing the service agreement, it is essential to define and clearly articulate the roles and responsibilities of each party, including the level and type of service provision.

5.1 List the six (6) essential requirements that must be recorded in the service agreement to define stakeholder's role and responsibilities.

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5.2 Specify the roles and responsibilities of six (6) key people and decision-making bodies included in the collaborative partnerships process.

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Question 6

The Privacy Act 1988 (the Privacy Act) regulates how federal, ACT public sector agencies and specific private sector organisations can collect, hold, use and disclose personal information, and how you can access and correct information about you held by those agencies and organisations.

Clarify rules and expectations around privacy and confidential business information provided to collaborative partners.

Question 7

Determine communication, dispute resolution, discussion, decision-making and reporting processes for your collaboration service contract. Respond in brief to the following questions.

7.1 Whatsix (6) considerationsshould be taken into account to set up an effective communication plan between partners involve?

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7.2 What are the six (6) steps of conflict resolution?

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7.3 Frequent discussions are required when developing an action plan to meet the goals/objectives of collaborative partnership.

Listfive (5) discussion questions you should consider when developing an action plan.

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7.4 Decision making and reporting are imperative to set out the processes needed to manage and sustain the partnership arrangement.

Decision making and reporting considerations are needed to set out the processes to manage and sustain the collaborative partnership.

List thesix (6) decision making and reporting considerations.

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Question 8

Ensure a formal written agreement incorporating all decisions made are developed and signed by all partners. List thetwo (2) considerations needed to formalise and sign off on a partnership agreement.

1.

2.

Question 9

For a successful collaboration partnership, you should schedule and contribute to regular meetings with partners following critical roles.

Outlinefour (4) steps that require an implementation to ensure communication between partners is significant and occur as scheduled.

Step 1

Step 2

Step 3

Step 4

Question 10

You may need to rely on the knowledge of other employees and consult with internal experts (e.g. communications, public affairs, legal advice).

Design a consultation form made up of six (6) questions that take into consideration the assurance the collaborative partnerships will uphold the client's rights. The six (6) questions forming part of the consultation form will need to address all stages of implementation of the collaboration partnership process.

Q1

Q2

Q3

Q4

Q5

Q6

Question 11

Specify a mutually satisfactory 3 step process to resolve conflicts and complaints. Finish implementing the strategy for the following example:

Where differences arise, the partners agree to:

Step 1

Step 2

Step 3

Question 12

Ensure that all reporting requirements per organisation procedures and partnership agreement meet the standardlistfour (4) performance monitoring criteria outlined in a service agreement.

Criteria 1

Criteria 2

Criteria 3

Criteria 4

Question 13

You need to collect and include stakeholder feedback in the evaluation process. Identify six (6) criteria to ensure staff know what needs evaluation, why and for whom and how it will get done.

Criteria 1

Criteria 2

Criteria 3

Criteria 4

Criteria 5

Criteria 6

Question 14

2. Evaluation is an investigative process that facilitates learning by asking critical questions to facilitate decision-making. The challenge is the models used for assessment.
4. Organisations do not always deal with the dynamic and complex nature of collaboration. Develop twelve (12) step criteria for evaluation of the partnership and incorporate suggestions that will effectively measure the performance of the partnership, relationships, and the performance against the agreed standards.

1. 14.1 Design a twelve (12) step evaluation framework and methodology processto measure performance against agreed criteria.

Criteria 1

Criteria 2

Criteria 3

Criteria 4

Criteria 5

Criteria 6

Criteria 7

Criteria 8

Criteria 9

Criteria 10

Criteria 11

Criteria 12

14.2 Determine two (2) actions needed to respond to learning.

Action 1

Action 2

Question 15

2. There should be a process in place to amend partnership agreements and re-negotiate with partner organisation where appropriate.
4. Provide a mutually satisfactory process for ending the collaboration or for a partner to participate in the partnership. Finish implementing the four (4) step process below:

Step 1

Step 2

Step 3

Step 4

Question 16

There is an array of types and levels of partnerships and collaborations within the community services sector. Discuss the following collaborative practice models. List at least one (1) advantage and one (1) disadvantage for each collaborative practice model listed below.

Interagency meetings

Advantage

Disadvantage

Community of practice

Advantage

Disadvantage

Co-location

Advantage

Disadvantage

Co-operative

Advantage

Disadvantage

Auspicing

Advantage

Disadvantage

Consortia/partnerships

Advantage

Disadvantage

Mergers and amalgamations

Advantage

Disadvantage

Question 17

1. Explain the eight (8) step partnership cycle and relating processes?

Step 1

Thinking about a partnership

Step 2

Thinking about a partner

Step 3

Getting to know your partner

Step 4

Starting the partnership plan

Step 5

Implementing the partnership program

Step 6

Communicating

Step 7

Monitoring and evaluating

Step 8

Exiting or renewing

Question 18

1. Who should be involved in a collaborative partnership? Define the partnership roles and responsibilities.

Question 19

1. Outline in detail funding and accountability guidelines for the different types of funding arrangements listed below.

Tenders

Procurement

Grants

Question 20

1. What are referral networks?

Question 21

Discuss the following legal and ethical considerations relevant to partnerships and how organisations apply these considerations. Your responses for the following should reference the "Australian Community Workers Ethics and Good Practice Guide"

How can a service ensure compliance with the privacy, confidentiality and disclosure requirements?

What is the principle of duty of care?

What are the principles underlying the code of ethics including human rights

Discuss the rights and obligations of workers, and employers:

A community worker often works within complex organisational structures governed by laws or statutes. The practitioner must therefore understand the sometimes seemingly contradictory framework conditions that affect either the provision of services or the service providers with whom he or she works to comply with the intention of this Directive; a municipal worker will be obliged to comply with the regulatory framework.

List the eight guidelines a community work practitioner must comply with the ensure the rights and responsibilities for workers and employers are adhered to:

Guideline 1

Guideline 2

Guideline 3

Guideline 4

Guideline 5

Guideline 6

Guideline 7

Guideline 8

For clients and service providers

Outline the community workers responsibility to clients

Outline what the community worker should do as an employee?

Question 22

Describe the context of community service works and how it relates to community needs and critical issues for clients and community.

Question 23

A collaborative relationship between govt bodies for Community service and service providers, which aligns with the Policy Partnership Principles and Behaviours, is essential to effectively manage a service agreement. What is the purpose of relationship-based Service agreement management?

Question 24

Discuss the process and appropriateness of using direct negotiations and influencing strategies with a potential service provider.

Question 25

List the fourteen (14) step conflict management principles and practices used to resolve a conflict.

Stage 1: Start of the preliminary consultation phase

A stakeholder or a trusted outsider emphasises the possibility of collaboration and initiates a process. Once launched, the preliminary consultation or planning phase should be carried out with stakeholders who are willing to participate from the outset in the process (from now on referred to as "parties").

Step 1

Step 2

Step 3

Stage 2: Searching for agreement - the deliberation stage

All parties informed, the first meeting convened, and the minutes ratified, participants will be able to start deliberating on the central issues

Step 4

Step 5

Step 6

Step 7

Step 8

Step 9

Step 10

Step 11

Step 12

Stage 3: After the post-deliberation phase reaches the agreement

Identify acceptable solutions, approve and implement the solution by all parties concerned. In Stage 3, the objective of the collaboration process is to support and enforce the Agreement.

Step 13

Step 14

Question 26

Explain the followingseven (7) fundamental relationship-building techniques.

Be a good listener
Use effective questioning
Pay attention to the whole person
Remember things that are important to others
Be consistent and manage emotions
Be open to sharing when the time is right
Be genuine, confident, humble, trustworthy, positive, and fun

Question 27

1. Working with others can help you to deliver new, improved or more integrated services, save money and create a healthier, more unified voice. But collaboration is not the right thing for every organisation. As with any planning, you need to identify and address potential risks and benefits.

Thesix (6) benefits of collaborative working can include:

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Thesix (6) risks of collaborative working can include:

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Question 28

1. What are the potential benefits of collaboration and partnership?

Question 29

What is intellectual property?

Question 30

The Australian IP Toolkit for Collaboration simplifies the management of intellectual property (IP) in collaborations between researchers and business. List five (5) reasons how the Australian IP Toolkit assists researchers and community services businesses.

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