1. Compare and contrast spoken versus written communication in terms of richness, control, and constraints.
2. Describe three communication channels not listed in Table 7.1 and their strengths and weaknesses in terms of richness, control, and constraints.
3. What strategies can you use to ensure ease of reading in your emails and other digital communications?
4. How does complete writing improve ease of reading?
5. How does concise writing improve ease of reading?
6. How does natural writing improve ease of reading?
7. How does document design improve ease of reading?
8. Do you think that complete and concise writing are competing goals? Explain.