1. Compare and contrast, then describe structured and dynamic processes. Explain the differences and challenges of work group processes, enterprise processes, and inter-enterprise processes. Assess and summarize functional systems and functional applications.
2. Discuss, and provide examples of two dimensions of process quality. Analyze and explain three ways that organizations can improve process quality.
3. Describe five sources of challenges when implementing enterprise systems. Explain why enterprise systems management must be collaborative. Summarize the challenges of transitioning to an enterprise system, as well as the challenges that new technology poses for enterprise systems.